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Technical Service
Online Support
U.S. Customers, please use our Technical
Service Request Form to submit your inquiry. |
Telephone
1-800-442-9892 option 6 |
Hours of Operation (EST):
- 7:00 AM - 8:30 PM - Monday - Friday
- 8:30 PM - 7:00 AM - Monday - Sunday (& Holidays)
Leave a voice mail message
During hours of Live Coverage, if all Technical Support
Reps (TSRs) are busy, our Voice Mail System will accept
your call and a pager will alert the Technical Support
Group. You will receive a callback within 15 minutes
During hours that are not covered Live,
leave a voice mail message and your call will be returned
at the start of the next business day.
As always, please have your Serial Number available
to expedite your call.
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MSDS's - Material Safety Data Sheets
- Material Safety Data Sheets are available in several
foreign language versions.
- To view or download an MSDS, please visit www.cytycmsds.com.
- Customers may also request an MSDS for any of our products
by contacting our Technical Service Department.
When to Contact
- For instrumentation problems that require immediate attention
from a Technical Support Representative or from one of
our regionally-based Field Service Engineers.
- If you have technical questions or concerns involving:
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Instrument or disposable products. |
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The application of ThinPrep® technology
to non-gynecological or gynecological specimens |
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Implementing the ThinPrep System in your lab |
- For product documentation support, including Material
Safety Data Sheets
- To inquire about warranty/service contract information
- Installation of new ThinPrep equipment in your lab
- Product configuration
As always, please have your Serial Number available to expedite
your call.
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